Privacy Policy
Last Update Date: 2024/01/07
This Privacy Policy outlines the practices regarding the collection, use, and disclosure of information obtained through the domain(s) specified herein, as well as through personal interactions with representatives of RegenLasers LTD. The websites accessible through these domains and all related platforms, including the company website and customer portal, shall be collectively referred to as “Sites” and individually as a “Site.”
When we refer to “we,” “us,” or “our,” we denote RegenLasers LTD, including any specific division, subsidiary, or affiliate operating a Site, providing content therein, or processing information received through said Site, as applicable.
When we refer to “you” or “your,” we signify the individual accessing the Site. If you access the Site on behalf of another entity, including a business or organization, “you” or “your” shall also encompass that entity.
GENERAL PRIVACY POLICY
This section establishes the general privacy policy applicable within the United States and other jurisdictions not specifically addressed by jurisdiction-specific policies. Citizens of EU Member States, residents of Canada, and individuals in the People’s Republic of China should refer to the relevant provisions applicable to their jurisdictions.
This Privacy Policy discloses our practices regarding the handling of personal information collected via the Sites and during our interactions with customers and prospects. Should you have any inquiries regarding our information usage, please contact us prior to disclosing such information.
Please be advised that this policy contains significant exceptions, particularly concerning the use of information for identifying or pursuing individuals under criminal investigation or those who may harm our information or resources. We encourage you to read this entire Privacy Policy to understand these exceptions fully.
Information Ownership, Collection, and Use
RegenLasers LTD is the sole owner of the information collected through the Sites. We shall not sell, share, or rent this information to third parties in a manner inconsistent with this policy. Information may be collected from users at various points on a Site.
This Privacy Policy addresses certain types of information, methods of collection, and uses of information that may not currently apply to all Sites. We disclose these details to maintain flexibility in offering additional features without necessitating revisions to our terms and conditions or this Privacy Policy with each update. No description of any information type, collection method, or use shall obligate us to collect specific information, utilize any information in a particular manner, or provide specific functionalities through any Site.
To obtain information about our products and services, you may be required to provide contact details, including your name, email address, phone number, and additional request information. This data will be utilized to contact you regarding products/services in which you have expressed interest. You may also provide demographic information, such as medical designation, specialty, business name, and years in operation, which helps us enhance and personalize your experience.
We will retain your data only for as long as necessary, depending on legal obligations (e.g., tax records), the nature of any contracts with you, your consent, or our legitimate business interests.
Child Online Privacy Protection Act (COPPA) Compliance
In compliance with COPPA, we do not knowingly collect or maintain personally identifiable information from individuals under the age of 13. If you are under 13, please refrain from providing any personal information through the Site. If you have already provided such information, please have your parent or guardian contact us immediately for its removal.
Ordering, Event Registration, and Related Processes
When you order products or services or register for events via a Site, we may request information through a form. If we possess prior information about you (from previous orders or registrations), we may utilize that information to facilitate the current order or registration. Required information includes contact details (e.g., name and shipping address) and financial information (e.g., credit card number and expiration date) for billing and order fulfillment purposes.
Cookies
Cookies are small data files stored on your computer by your web browser. They may contain information about you, your computer, your browser, your session, and other relevant data. The cookies we utilize are not linked to personally identifiable information unless you grant us permission to associate such information with cookies during registration, order placement, or identification through a Site.
Most browsers allow you to disable or reject cookies. You can adjust your preferences through your browser settings. For guidance on managing cookies, please refer to the following resources:
If you choose to reject cookies, you may still access the Sites, but some functionalities may be limited.
Log Files
We or our hosting providers may collect traffic information from visitors for statistical analysis and site improvement purposes. Log file data may include, but is not limited to, IP addresses, browser types, ISPs, referring/exit pages, platform types, date/time stamps, and click counts. This information is used to analyze trends, administer the Sites, track aggregate user movements, and gather demographic data. Log file information is not linked to personally identifiable information, and we do not attempt to identify individual users except as otherwise stated.
Sharing of Information
(a) Aggregated Information: We may share aggregated demographic information with our users, affiliates, and other organizations with which we conduct business. This information is aggregated and does not identify individual users.
(b) Outsourcing Providers: We may engage third-party service providers to process orders or perform other functions. We exercise reasonable diligence to restrict the use of personally identifiable information by these providers. Their obligations vary depending on the sensitivity of the information.
(c) Specific Services: We may share personally identifiable information with third parties such as hosting providers and CRM systems necessary for service provision.
(d) General Use: We may share personally identifiable information with various vendors, suppliers, and marketing partners. While we strive to verify that these entities promote relevant products and services, we do not endorse them unless explicitly stated.
Links and Information Gathered by Others
The Sites may contain links to external websites that we do not operate. We cannot control the information collected by these websites or their operators, and we are not responsible for their activities.
Newsletter
If you subscribe to our newsletter or mailing list, we will collect the necessary contact information to send you updates, typically limited to your email address.
Surveys and Contests
Occasionally, we may request information through surveys or contests. Participation is voluntary, and you may choose whether to disclose this information. We may use the contact information to notify winners and improve our services.
Tell-A-Friend
We offer a referral service allowing you to inform others about content on the Site. If you use this service, we will collect the recipient’s email address solely for sending a one-time invitation. You represent that you have a pre-existing relationship with the recipient.
Security
We implement industry-standard encryption and security measures to protect non-public personal information. You can determine if encryption is in use by checking for a secure session indicator in your browser. We also maintain appropriate technical and organizational measures to safeguard user information offline.
Supplementation of Information
We may supplement the information we collect with data from third-party sources, such as credit card issuers or marketing agencies.
Special Offers
We may send you a welcome email to verify your account information and occasionally send newsletters or promotional materials. You may opt out of receiving such communications.
Site and Service Updates
We may send you updates or service announcements about the Sites, which you cannot opt out of, as they contain essential information regarding our services.
Misappropriation of Personal Information
In accordance with applicable laws regarding notification of unauthorized access to personal information, we may notify affected individuals via email, phone, fax, or mail, as permitted by law.
Correcting or Updating Personal Information
If your personal information changes or if you wish to discontinue service, please contact us, and we will accommodate reasonable requests for changes.
Choice/Opt-out
Users wishing to stop receiving newsletters or promotional materials, or to prevent their information from being shared, may opt out by contacting us. We will comply with such requests without undue delay.
Opt-Out Preference Signals
Some browsers support opt-out preference signals that indicate your choice to opt out of certain data processing. We will honor these preferences where applicable.
Do Not Track
Currently, we do not respond to Do Not Track signals from browsers or mobile applications. For more information on DNT, please refer to relevant resources.
Changes to This Privacy Policy
Should we amend this Privacy Policy, we will post the changes on the Sites and/or other appropriate locations. We will use information in accordance with the policy in effect at the time of collection unless stated otherwise.
Contact Information
If you believe we are not adhering to this Privacy Policy or have questions regarding it, please contact us at:
RegenLasers LTD
[email protected]
European Union Privacy Policy
EU Privacy Policy
Both the General Privacy Policy and this European Union Privacy Policy (the “EU Policy”) apply to citizens of European Union Member States. In cases where the provisions of the General Privacy Policy and the EU Policy cannot be construed consistently, the provisions of the EU Policy shall govern. This section also applies to individuals subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data (GDPR), as amended, restated, or replaced from time to time.
The GDPR prohibits the transfer of personal data to non-EU countries that do not provide an adequate level of data protection. The GDPR standard is specified in several privacy principles detailed below. We have enumerated these principles along with our compliance measures.
“Personal data,” “personal information,” and “your information,” as used in this EU Policy, refer to any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.
This EU Policy applies to all personal information we collect, maintain, or disclose, regardless of how we collect it (e.g., through a Site or otherwise). We collect personal data only when you utilize specific services and provide your information or when you have voluntarily given us your express consent. Unless we are subject to other legal obligations, we will only use your information for the purposes for which you have consented. Your information will only be shared with third parties if necessary to provide a service you have requested or if you have given your consent. If data is shared with our subsidiaries and involves transfer to other countries, we will ensure that the data importer adheres to an adequate level of data protection. We retain data as required by legal obligations or for the duration necessary to provide the requested services or as agreed in applicable consent.
Notice
If we specify a purpose for gathering information at the time we request it, we will not use that information for any purpose other than those stated or for purposes reasonably related to fulfilling that purpose. For instance, if you provide your contact information when purchasing a product, we will use that information to communicate with you regarding the product (e.g., warranties, claims, features, maintenance, and usage) and related issues (e.g., user groups, events, and additional available information). We will not utilize the information for any purpose that we have not disclosed as of the date you provide the information or as of the date you provide further express or implied consent after receiving such notice.
You may direct any inquiries or complaints to us using the contact information provided above.
If you choose to revise or withdraw your consent at any time, please contact us, and we will comply with your request to the extent that we do not have a right under GDPR to continue obtaining, maintaining, or disclosing such information.
Choice
Except as otherwise provided by GDPR, you may choose whether your personal information is used for purposes incompatible with those for which it was originally collected or subsequently authorized. You may express your choices using the contact information provided above.
Security
We are obligated to implement appropriate technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We utilize the security measures described in the Security section of our General Privacy Policy.
Data Integrity
The personal information we process must be accurate, relevant, and limited to the purposes for which it is used. We will not process personal information in a manner inconsistent with the purposes for which it was collected or subsequently authorized by you. We generally assume that the information you provide is accurate. If we identify inconsistencies with other information or public records, we will make reasonable efforts to ensure the accuracy of the information we process. Upon verification, we will make necessary corrections and notify you.
Access
You may access personal information we hold about you and may correct, amend, delete, or restrict its use where it is inaccurate. To access your personal information and to correct, amend, or delete inaccuracies, please contact us using the contact information provided above.
We provide access in the form of disclosure to the affected individual and, unless otherwise required by applicable law, do not permit access to our database.
If we refuse access to your personal information for any reason, we will provide you with our reasons as specifically as possible.
Enforcement
If we fail to comply with this Privacy Policy or GDPR, we encourage you to notify us of the non-compliance and to be as specific as possible so we can resolve any disputes.
If you are dissatisfied with our resolution, you have the right to lodge a complaint with the relevant authority in your state of residence, workplace, or where the infringement occurred. All arbitration will be conducted by the American Arbitration Association in accordance with its applicable rules, with the place of arbitration in New Castle County, Delaware, USA. All disputes will be resolved by reference to the EU Privacy Principles, and the arbitrator may award damages where applicable law or private sector initiatives allow. We will follow up and permit the arbitrator to verify the accuracy of our privacy practices.
Canadian Privacy Policy
Canadian Privacy Policy
Both the General Privacy Policy and this Canadian Privacy Policy (the “Canadian Policy”) apply to citizens of Canada. In instances where the provisions of the General Privacy Policy and the Canadian Policy cannot be construed consistently, the Canadian Policy shall govern.
The Personal Information Protection and Electronic Documents Act (“PIPEDA”) imposes requirements regarding the collection, use, and disclosure of personal information in relation to our commercial activities, as does private-sector privacy legislation in Quebec, Alberta, and British Columbia.
This Canadian Policy applies to all personal information about you that we collect, hold, use, and disclose, regardless of how we collect it (i.e., whether through a site or otherwise).
Personal Information
Under Canadian privacy laws (and in this Canadian Policy), personal information is generally defined as any information about an identifiable individual. Such information may include, but is not limited to:
- Name
- Age
- Mailing address
- Residential phone number
- E-mail address
- Personal history (including financial and credit information, donations, personal health information, billing history, personal family and relationship matters, and penal or criminal information)
- Work experience (past and present), discipline, income, and benefits
- Medical records, tax records, and security clearances
The term does not encompass your name, business title, business address, or business telephone number in your capacity as an employee of an organization or enterprise.
Collection of Personal Information
We collect personal information through various means, including:
- Correspondence
- Faxes
- E-mails
- Telephone inquiries
- Web forms
We gather such information when you order or agree to purchase goods or services, register for user groups or leagues, track warranty rights, provide product information, and for other lawful purposes. We may also collect personal information from third parties, provided we have obtained the requisite consent.
Use of Personal Information
The primary purpose of collecting your personal information is to provide goods and/or services, fulfill administrative requirements, and enhance our customer relationships. We will identify additional purposes for which we use your personal information at the time of collection and obtain the requisite consent.
We do not sell client lists or personal information. We generally hold, collect, use, and disclose your personal information for the following purposes:
Customers and Users:
- Recording and utilizing information pertinent to goods/services provided
- Administration, billing, and collection
- Protection against fraud and error
- Communication with you
- Fulfillment of orders and warranty obligations
Divisions and Affiliates:
- Provision of products/services
- Management of employment relationships
- Administrative requirements
- Maintenance of customer relationships
Sharing Your Personal Information
We disclose your personal information for specific purposes, including but not limited to:
- For the purposes declared in the “Limitations” section
- To our offices or facilities for administrative requirements
- To professional firms, government agencies, and organizations as required
- To third-party service providers with whom we have a contractual agreement
Obtaining Consent
We will obtain the requisite consent prior to collecting, using, or disclosing your personal information, except where otherwise permitted by law. Consent may be provided orally, in writing, or electronically. Your consent may also be intrinsic to the circumstances.
You may withdraw consent at any time with a 30-day notice; however, this may adversely affect our ability to provide services.
Third Parties
We remain responsible for all personal information communicated to third parties for processing. We ensure that third parties engaged to provide products or services on our behalf adhere to the intent of this Canadian Policy by maintaining comparable levels of security protection.
Limitations
We collect only the personal information necessary to fulfill identified purposes. We do not use or disclose your personal information beyond the purposes for which it was collected, or as permitted by law.
Retention of Personal Information
We may retain your personal information for as long as necessary to fulfill its purposes and for legal requirements. We will establish minimum and maximum retention periods and procedures for maintaining and destroying your personal information.
Access to Your Personal Information
You may request access to your personal information. We will provide it in a generally understandable form. Please direct your request to the Privacy Officer listed below.
Accuracy
We will employ reasonable efforts to ensure that your personal information is accurate, complete, and up-to-date. You are responsible for informing us of any changes to the information you provided.
Response Times
We will respond to your written requests within 30 days. If we cannot meet this timeframe, we will notify you accordingly.
Costs
Access is generally provided without charge. However, we reserve the right to collect a reasonable fee for the transcription or reproduction of information.
Identifying You in Connection with Requests
We may require sufficient information to verify your identity before providing information regarding your personal data.
Safeguards
We implement appropriate security safeguards to protect your personal information from loss, theft, and unauthorized access. These safeguards include physical, organizational, and technological measures.
Contact
Personal information is generally located at our corporate or divisional offices. A list of applicable corporations, divisions, subsidiaries, and affiliates is available upon request.
Please direct all complaints or inquiries regarding personal information, the General Policy, or the Canadian Policy to:
RegenLasers LTD
[email protected]
California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”) Supplemental Notice
As of January 1, 2023, verified California residents have rights regarding their personal information, including:
- Requesting disclosure of personal information collection practices
- Requesting a copy of personal information collected
- Requesting correction of inaccurate personal information
- Requesting deletion of personal information
- Opting out of the sale or sharing of personal information
For requests, please contact us at [email protected].
China Privacy Policy
Both the General Privacy Policy and this China Privacy Policy (the “China Policy”) apply to residents of the People’s Republic of China (hereinafter referred to as “PRC” or “China”, excluding Hong Kong, Macau, and Taiwan for the purpose of this China Policy). In instances where the provisions of the General Privacy Policy and the China Policy cannot be construed consistently, the China Policy shall govern.
The Personal Information Protection Law (“PIPL”) imposes requirements regarding the collection, use, disclosure, and transfer of personal information in relation to our commercial activities. We will process personal information in accordance with the PIPL and other applicable laws and regulations of China (Chinese privacy laws). Under Chinese privacy laws (and in this China Policy), personal information generally refers to all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding the information processed anonymously. The processing of personal information includes the collection, storage, use, processing, transmission, provision, disclosure, and deletion of personal information.
This China Policy applies to all personal information about you that we collect, hold, use, disclose, and transfer, regardless of the means by which we collect it (i.e., whether through a site or otherwise).
Collection of Personal Information
We collect personal information from various sources, including correspondence, faxes, e-mails, telephone inquiries, web forms, and other means of communication. We collect such information when you order or agree to purchase goods or services, register for user groups or communities, track warranty rights and obligations, provide product information, and for other lawful purposes. We may also collect personal information from you or from third parties and act as agents on behalf of third parties, where we have obtained the requisite consent to do so or as otherwise permitted by law.
We only collect the personal information necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes as required by Chinese privacy laws.
We may collect the following personal information (sensitive personal information is bolded):
| Data Category | Type of Personal Information |
|---|---|
| Basic information | Name, alias, age, gender, photo, date of birth, nationality, ethnicity, business name and address, years in business |
| Contact information | Email address, friend or acquaintance’s e-mail address, phone number, fax number, shipping address, zip code, emergency contact |
| Identification information | Social security number, driver’s license number, state identification card, passport number, unique personal identifier |
| System and device access info | IP address, geolocation, transaction history, product preferences, browsing/search history, website interactions, advertisement interactions, log file information, traffic information |
| Biometric information | Not collected |
| Professional or educational info | Specialty, corporate involvements, work experience, discipline, income, and benefits |
| Financial information | Financial and credit information, financial account, credit card number and expiration date, billing history, tax records, donations |
| Physical access information | Audio, video, or similar information (security monitoring, speakers, consultants, security clearances) |
| Health, welfare, and leisure info | Medical, health, and health insurance information, username and password, medical designation, medical records |
| Other information | Race, religion, sexual orientation, genetic data, penal or criminal information, personal family and relationship matters |
How We Use Personal Information
We primarily collect your personal information to provide goods and/or services, for administrative or management requirements, and to enhance our relationship with customers. We identify additional purposes for which we use your personal information at the time of collection and obtain the requisite consent unless otherwise permitted by law.
We do not sell client lists or other personal information. We do not use or disclose your personal information, except for the purposes for which it was collected, or new purposes to which you have consented, or as required or otherwise permitted by Chinese privacy laws.
We generally hold, collect, use, and disclose your personal information for the following purposes:
Customers and Users:
- Recording and using information relevant to the provision of goods and/or services.
- Administration, billing, accounting, and collection in relation to your business.
- Protecting against fraud and error.
- Communicating with you to ensure your satisfaction.
- Fulfilling orders and warranty obligations.
Divisions and Affiliates:
- Providing products and/or services.
- Managing employment relationships.
- Administrative requirements related to our provision of products.
- Maintaining customer relationships.
Cookies and Similar Technologies
We use cookies and other technologies to collect information automatically. For a list of SDK service providers with whom we share personal data, please contact us.
Sharing Your Personal Information
We may provide some of your personal information to our affiliates and third-party service providers or partners under the following circumstances:
- To our offices or facilities for administrative or management requirements.
- To professional firms, government agencies, and other organizations for compliance.
- To third-party service providers with whom we have a contractual agreement.
Your Rights
You have the following rights concerning our processing of your personal information:
- Right to Access: You may request details of our processing of your personal information.
- Right of Correction: You may request correction of incomplete or inaccurate personal information.
- Right of Deletion: You may request deletion of your personal information, except as required by law.
- Right to Withdraw Consent: You may withdraw your consent to specific processing of your personal information.
- Right of Restricted Processing: You may request that we restrict processing where permitted by law.
- Right of Transfer: You may request the transfer of your personal information to another processor.
Security and Retention of Personal Information
We implement appropriate security safeguards to protect your personal information. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected.
Children
We do not knowingly collect personal information from individuals under the age of 14. If you are under 14, please do not provide any personal information.
International Transfer of Personal Information
We may transfer your personal information outside of China with your consent and in compliance with Chinese privacy laws.
Third Parties and Other Websites
We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.
Contact Us
Please direct all complaints or inquiries regarding personal information and the China Policy to:
RegenLasers LTD
[email protected]
PLEASE BE ADVISED THAT NOT ALL PRODUCTS AND INDICATIONS MAY BE APPROVED FOR USE IN YOUR JURISDICTION; IT IS RECOMMENDED THAT YOU CONSULT WITH YOUR LOCAL REPRESENTATIVE FOR CONFIRMATION. Furthermore, any personal data submitted to ReGen via this website shall be maintained in accordance with our Privacy Notice, which is accessible for your review here.
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